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What is a Workforce Management System?

A workforce management system (WFM) is a computer system designed to help organizations achieve the following:

• Increase associate productivity, reduce selling cost and improve customer service by creating associate schedules that provide the best possible match between selling floor coverage and customer traffic.
• Improve management control by creating budgets and staffing plans that are driven by forecasted sales and management objectives for selling cost or productivity. The staffing plans then drive the scheduling process and provide a baseline for evaluating actual performance and the development of plans for remedial action if needed.
• Minimize the risk of associate legal action by maintaining complete time record documentation while providing detailed monitoring of overtime and meal/break compliance.
• Reduce shrinkage by ensuring that security minimums are satisfied.
• Improve associate morale by creating associate schedules that are equitable and "associate friendly" while satisfying the needs of the business.
• Reduce administrative costs and improve customer service by minimizing the time managers spend creating associate schedules and performing the clerical tasks associated with time and attendance, while maximizing their time on the floor.